Roomly help centre
How booking, paying, cancelling, reviewing and getting paid actually work on Roomly. Each page answers one topic directly. If you need a person, see contact Roomly.
Topics
- Booking and confirmationWhat happens after you book on Roomly: you pay through Paystack, the booking waits for the host to confirm, and an unconfirmed paid booking is cancelled and refunded.
- Fees and paymentsWhat guests and hosts pay on Roomly: the flat guest service fee by booking subtotal, and the 10% owner-side platform commission taken from the host payout.
- Cancellations and date changesRoomly’s cancellation window and refunds, and how a one-time date change works: same number of nights, requested at least 24 hours before check-in, approved by the host.
- ReviewsHow reviews work on Roomly: only after a completed stay, one review per booking, editable for 48 hours after you post it.
- Payouts and verificationWhen Roomly hosts get paid, how funds move from pending to available after check-in, withdrawals to a Paystack-verified bank account, listing approval and business verification.
Elsewhere on Roomly
- How Roomly works — the guest and host flows end to end.
- About Roomly — what Roomly is and who operates it.
- List your property — for hotel and shortlet owners.
- Privacy policy.